With the increasing number of computer hardware and software solutions being installed, there is a higher demand within companies for user assistance, ranging from simple usage questions to hardware maintenance and repairs. It is becoming more important for companies to provide a centralized source of user assistance to help increase productivity. In addition, a centralized Help Desk will "free-up" your highly technical support staff to perform more advanced and technical software and hardware systems projects.
The Partners Consulting Help Desk provides Level 1 and 2 telephone support to many companies in a wide range of industries. In particular, Partners Consulting specializes in Help Desk services for PC software applications as well as custom applications.
Partners Consulting was the first California organization awarded the Help Desk Institute's Site Certification, an international industry standard for best practices and procedures of Help Desks.